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Muse will gladly accept merchandise returns for a full refund within fourteen (14) days from the date of delivery with a copy of the original invoice.
We will only accept returns for items that have not been worn, altered or washed. All tags must be attached.
For returns received more than 14 days but less than 30 days after the order shipped to you, we will provide Online Credit for the purchase price if the item is accompanied by a copy of your original invoice.
Items bought on sale can only be refunded for online credit.
If no copy of your original invoice is included with your return, we will provide Online Credit in the amount of the current selling price of the item.
Online Credit is ONLY REDEEMABLE AT MuseApparel.com. Online Credit may not be used at Department Stores or any other locations that sell Muse merchandise.
Returns are accepted by mail; please note: shipping and handling charges for returns are non-refundable.
Items purchased at major department stores or at any other store selling Muse merchandise may not be returned to MuseApparel.com.
We're sorry, but we cannot provide a refund or store credit for items returned over 30 days after the original purchase date.
Upon receipt of returned goods, Muse reserves the right to deny credit if the merchandise does not meet return policy requirements.
We want to make your refund or exchange experience easy. On the return form enclosed with your purchase, please note the reason for the return in the space indicated. Place the packing slip and the merchandise you wish to return in a secure package (we advise that you maintain a copy of your packing slip for your records).
Please be sure to fill out the reasons for returning the item and enclose the Returns Slip in the package. Maintain the top portion of the label containing the order information for your records.
MuseApparel.com merchandise can only be returned to the below address. MuseApparel.com returns cannot be made at department and specialty store locations
Muse E-COMMERCE RETURNS
66 Saratoga Blvd.
Devens, MA, 01434
We want you to receive your exchange or refund ASAP! You can expect your refund/exchange to process within approximately 14 days of us receiving your merchandise. Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from Muse. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.
In the event that we processed an order incorrectly or sent an incorrect item, we will gladly replace or take back that item for a full refund at our expense. Please indicate that the wrong item was shipped on the Returns Slip and send it back for a full refund in addition to the cost of shipping.
Send back the item indicating whether you would like a return or an exchange. Please note: shipping and handling charges for returns are non-refundable.
If your gift recipient would like to return an item, they may do so for Online Credit at MuseApparel.com. Online Credit is only redeemable at MuseApparel.com. Alternatively, the gift recipient may elect to credit back the original form of payment submitted by the person who placed the gift order. Their preference must be advised on the Return and Exchange form included with the shipment.
In the unlikely event that you receive defective merchandise from MuseApparel.com, we will gladly replace or take back that item for a full refund at our expense. Please return the item and indicate that the item was defective on your return form. However, if the item has been worn and damaged, we will be unable to accept the item for a return.