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Only items purchased on museapparel.com may be returned to museapparel.com, items purchased at Department Stores or other retail locations selling Muse merchandise will not be accepted.
• Unused and unaltered merchandise with tags attached and a copy of the original invoice may be returned within fourteen (14) business days from the date of delivery.
• With a copy of the original invoice a refund will be issued in the original form of payment.
• Without a receipt an Online Credit will be issued at the current selling price of the item(s).
• All items purchased on sale may only be returned for Online Credit.
• Items marked as ‘Final Sale’ cannot be returned for exchange, store credit, or refund.
• Items returned after fourteen (14) business days, but less than thirty (30) business days from the date of delivery that meet the policy requirements will receive an Online Credit.
If you purchase an item as a gift, the recipient may choose to have the item refunded to the original form of payment or to receive a store credit or exchange. Their preference must be stated on the Return/Exchange form included with the shipment.
Online Credit is ONLY REDEEMABLE AT MUSEAPPAREL.COM. Online Credit may not be used at Department Stores or any other locations that sell Muse merchandise.
Returns are accepted by mail, please note: shipping and handling charges are non-refundable.
We’re sorry, but we cannot provide a refund or Online Credit on items returned more than 30 business days after the delivery date.
Upon receipt of returned goods, Muse reserves the right to deny credit if the merchandise does not meet return policy requirements.
We want to make your refund or exchange experience easy. To ensure proper handling of your return, please do the following:
• Please complete the return form enclosed with your purchase in its entirety, please note the reason for the return in the space indicated.
• Place the packing slip and the merchandise you wish to return in a secure package (we advise that you maintain a copy of your packing slip for your records).
• Maintain the top portion of the label containing the order information for your records.
Please address your return to:
Muse E-COMMERCE RETURNS
235 Barnum Road.
Devens, MA, 01434
*We suggest utilizing a shipping option that offers tracking information.
museapparel.com merchandise can only be returned to the above address. museapparel.com returns cannot be made at department and specialty store locations
We want you to receive your exchange or refund ASAP! You can expect your refund/exchange to process within approximately 14 days of us receiving your merchandise.
Your banking institution may require additional time to process and post this transaction to your account once they have received the refund information from Muse. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.
Unfortunately, we do not accept returns on orders from outside the USA. For further information please contact Muse Customer Service by email at firstname.lastname@example.org or call 1-(888)-561-6261
Shipping and handling charges are paid by the customer and are non-refundable.